Help
Contact us
Something not working, or a question about credits or your plan? Write to us.
Email: medvedcukkarolina68@gmail.com
Developer: Andrii Myhal
The quickest way is Profile → Contact support in the app: it fills in your device ID and app version for you. Writing from elsewhere? Copy the device ID from the bottom of Profile and paste it into your email — there is no account, so it is how we find your credits and runs.
Common questions
How do I add my car?
Tap + in the tab bar and choose a photo of your car from your photo library — the app does not use the camera and needs no account. Tunebay then places the car on a turntable in a studio garage. The best photos show the whole car, from the front or side at a three-quarter angle, with one car in the frame and nobody standing in front of it.
Why does my photo show a warning?
Before anything is uploaded, the app checks the photo on your iPhone: is there a car in it, are people visible, and is the photo large enough. “Someone is in the photo” means a person was found — please choose a photo of the car without people. You can still continue with that photo; a photo that is too small has to be replaced. The check runs on your phone and its result is not sent anywhere.
How do credits and plans work?
Every run — a garage shot, a tune, a spin, a stunt or a race — shows its price in credits before you tap. Your plan adds credits every week or every month; unused plan credits do not carry over. Subscribers can buy extra credit packs that never expire. Credits can be spent only while a plan is active. Profile → Credits shows your balance.
A run failed. Did I lose my credits?
No. If a run fails or the AI provider refuses it, its credits come back automatically. If they did not, email us your device ID and roughly when it happened.
How do I cancel my subscription?
On your iPhone open Settings → your name → Subscriptions, choose this app’s subscription and tap Cancel Subscription. Deleting the app does not cancel it. Your plan and its credits stay active until the end of the period you paid for.
I reinstalled the app or changed phone. How do I get my plan back?
Open Profile → Restore purchases while signed in with the same Apple ID you bought with.
How do I get a refund?
App Store purchases are refunded by Apple. Request one at reportaproblem.apple.com.
How do I save a look or a video to Photos?
Your looks, spins, and stunt and race videos are in the Library tab, stored on your phone. Open one and tap Save photo or Save video to add it to Photos, or share it. The app writes to your photo library only when you tap Save. Our server keeps a copy for 30 days so a result can reach you if your phone was offline when it finished.
How do I delete my data?
Profile → Delete my data removes your runs, balance and records from our server and your garage and Library from the phone. It does not cancel a subscription. Details are in the Privacy Policy.
How do I contact you?
Email medvedcukkarolina68@gmail.com, or use Profile → Contact support in the app. Please include your device ID from the bottom of Profile.